Frequently Asked Questions
Everything you need to know about your order and our gear.
What is the standard shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier’s website so you can monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with tags attached. Please visit our returns portal to start your request.
What materials do you use in your clothing?
The Hero Company is committed to quality. Most of our apparel is made from premium organic cotton blends and recycled polyester to ensure durability and comfort.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How should I care for my Hero Company apparel?
To maintain the longevity of your gear, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid using bleach or ironing directly on printed graphics.